Everything You Need to Fix the Problem — Not Band-Aid It.
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You don’t hire Mercer for a tank.
You hire Mercer for certainty.
Certainty that the design is right.
Certainty that the math checks out.
Certainty that the separator will perform in the field — not just on paper.
Certainty that you won’t be left holding the bag if something goes wrong.
Mercer’s service ecosystem is built around one purpose:
To eliminate the guesswork, risk, and hidden costs that make most oil-water separators fail.
From the first site audit to the long-term maintenance and even “separator-as-a-service,” every step is engineered to protect operators, process owners, and compliance managers from the expensive surprises that come with lesser systems.
Below is your birds-eye view of what Mercer brings to the table.
Before You Specify
See the Problem Clearly Before You Spend a Dollar.
Most customers don’t have a separator problem — they have a visibility problem.
Unknown solids loads, hidden hydraulic issues, sludge accumulation, “mystery sheen,” under-sized internals, impossible cleaning… those aren’t random events. They’re symptoms.
This is not a one-direction audit.
Mercer’s process is designed as a two-way data exchange between your site and Mercer engineering.
When an on-site visit isn’t practical, or when deeper operational insight is required, Mercer sends a collection and monitoring kit directly to your facility. You collect real wastewater samples under real operating conditions, and when needed, temporarily deploy a plug-and-play monitoring device that aggregates flow and oil/solidsdata over time.
That data flows back to Mercer engineering, where it is analyzed, stress-tested, and used to validate assumptions before any design decision is made. No guessing. No averaged numbers. No design-by-questionnaire.
That’s why Mercer gives you two ways to get answers fast:
A Mercer Site Audit (either path) can include:
If Mercer can’t help, we’ll tell you immediately.
If we can, this audit becomes the foundation for a tested solution and a performance guarantee.
Real-World Engineering
Mercer is not a tank fabricator.
Mercer is a process design company rooted in fluid dynamics, solids behavior, and API-421 math.
Every engineered design includes:
This is the difference between “should work” and will work.
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Full Transparency
Before you spend capital, Mercer can deploy a Proof of Performance Pilot — a real, physical Mercer system in your wastewater under your flow conditions.
You get real data, not theoretical promises.
If it works, we guarantee the full-scale design will work.
If it doesn’t — you don’t move forward, and you don’t get surprised.
This is how serious engineering organizations make serious decisions.
Ongoing Support
A separator is only as good as:
Mercer provides:
This is why Mercer systems have one of the highest repeat-customer rates in the industry.
Beyond the Equipment
Poor maintenance destroys more separators than poor design.
Mercer offers optional programs that remove the burden from operators:
Everything that keeps a Mercer system running like the day it was installed — without the “babysitting” other systems demand.
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Options to Implement
When capital is blocked, but the risk and pain are real, Mercer’s most powerful offering steps in:
SAAS (Separation As A Service)
You don’t buy the separator.
Mercer owns it, maintains it, optimizes it, repairs it, and guarantees its performance — all for a predictable monthly fee.
SAAS includes:
Your operators stop fighting the system.
Your plant stops absorbing risk.
Your separator finally becomes someone else’s problem — and someone else’s responsibility.
Mercer’s service platform isn’t a menu.
It’s a lifecycle, designed to eliminate risk at each stage:
Most customers use several of these services together.
Some use all of them.
Every one of them reduces your risk and increases performance.
